While the pandemic forced the industry to rethink and adapt to changing consumer preferences more promptly, the evolution of mobility was well on its way before then. New technology has already been helping to build smart cities—places where innovative solutions are used to combat increased congestion. For example, the use of smart traffic lights that are integrated with traffic patterns to help mitigate congestion during the busiest times of the day. The pandemic did force evolution toward specific solutions such as digital payments and contactless, which is essential for easier travel. However, cities have known smart mobility has been the answer for quite some time.
As you continue to recover and evolve your business priorities, consider what other operators are doing to integrate with their communities. 2022’s industry trends largely include developing interconnected means of travel between your assets, public transit, and other forms of mobility that can service a person’s journey at a phase between points A and B.