To own the future, you need to have the right pieces in play and a roadmap to success. But those right pieces have to able to deliver for you. Plans are only as good as their execution.
At the end of the day, reliability is what separates the successful. Everyone can agree that it is the foundation for winning, but what does reliability look like in action?
Robert DeBurro, Executive Vice President and Manager Partner with LAZ Parking certainly knows.
When Robert was looking for partners who would help LAZ win clients, he knew that reliability was essential. Reliability can be mean different things for different people, but for Robert, it meant an emphasis on continuous improvement with a focus on innovation, all while delivering a better customer experience.
For Robert, this came in the form of a difficult ask: LAZ was working with a high-end boutique hotel that needed to track garages and give clients the ability to request cars and pay by credit card at the curb. The location would not allow for an on-site server, so LAZ knew they had to turn to the best in cloud-based technology. Flash was able to adapt existing offerings to provide a custom solution that helped LAZ better serve that client quickly and conveniently.
So it’s no surprise Robert went back to Flash when another client needed a platform that could collect cash and pay-on-foot. At this request, Flash’s first pay-on-foot solution was born. And it has been a winner ever since!
When asked about his thoughts regarding the custom-configured machine and Flash’s ability to deliver, he said,