How the City of Las Vegas Configured its Cloud-born Platform with Future-ready Parking Solutions to Accelerate Their Transformation into a Smart(er) City
Venue: 5 Municipal Garages, 8 Surface Lots
Parking Operator:City of Las Vegas and LAZ Parking
Operating System Configuration: Parking Access & Revenue Control, event parking, monthly parker access, touchless access via BLE Bluetooth technology, validations, remote mobile app management: Partner Ecosystem Integrations: rideshare staging with Uber, PARIS, eParking Reservations, 2-way video support with Parker Technology
Staying at the forefront of exciting, new technologies is a key focus for the city of Las Vegas. That’s why Brandy Stanley, the city’s Parking Services Manager, began searching for a technology partner that could grow with the city during its smart transformation. FlashParking was up to the challenge with its Mobility Hub Operating System: a cloud-born platform configurable to deliver a broad range of site-specific solutions.
Challenges & Solutions:
Las Vegas needed a future-ready partner who could innovate alongside the Smart City and help it avoid traditional obsolescence issues.
FlashParking immediately began bringing Brandy’s vision for smart parking to life by deploying 21st Century Parking technology in garages across the city. Nearly overnight these facilities could offer electronic validations, Bluetooth touchless access. Not to mention widespread integrations — from eParking reservations to two-way video support — available through the FlashParking platform.
FlashParking was able to repeatedly integrate previously disconnected, disjointed systems to streamline processes and enhance the end-to-end parking experiences for guests.
As we started to dig a little bit deeper, we started to see a lot of [FlashParking] solutions that gave us the flexibility we didn’t have before.
An increase in rideshare traffic was intensifying traffic congestion in the urban core.
With close to 23 million visitors a year, the city of Las Vegas was looking for a way to ease curbside congestion and ensure safe and convenient transportation availability. To solve the issue, innovation within the city’s existing transportation ecosystem was critical.
Leveraging the platform’s open-API architecture, the city worked with popular rideshare company and FlashParking to create a rideshare staging area at two city-owned garages. The rideshare integration with FlashParking’s system allowed drivers to easily access the garages via Bluetooth or a digital barcode in the FlashParking mobile app to wait for a ride, use a bathroom, or grab a meal from a food truck off of the city’s busy streets.
The city also utilized FlashParking’s integration with Parker Technology, a two-way video intercom system, to support the driver experience by providing highly personalized service at the gates.
FlashParking was exactly what we were looking for…and then some. They had things that we hadn’t even thought about we have since been able to use to enhance the customer experience and make things easier.
Las Vegas is an event-heavy city and needed a parking system that was configured to the customers they serve.
With nearly 500 events a year that require the services of garages and parking lots, having a reliable system in place to ensure a simple, seamless customer experience was key.
Mobile-first, Bluetooth-enabled hardware provides easy entry and exit, while over-the-air updates allow the parking assets to be updated and configured remotely, like resolving an issue with a pay station.
As a result, these garages are self-maintained, PCI compliant, and deliver a touchless experience, allowing the city to be more flexible with asset use without losing control of the revenue stream.
For every seemingly unsolvable issue, FlashParking was able to configure the platform to offer technology-forward solutions that added to the seamless parking experience the city was cultivating, ultimately evolving the city’s parking assets into true mobility hubs.