After their last parking technology investment in 2016, QC Airport found themselves just four short years later with hardware that was falling apart, replacement parts that were no longer available, and software that was no longer supported.
Going as far as attempting to source parts on eBay, the airport eventually had to revert to lifting gates and forgoing revenue collection from some 60% of parkers. Without the ability to properly manage, profit from, or even track the traffic coming through their lots, QC Airport decided it was time for a change.
They began the search for a new PARCS technology that could withstand harsh weather conditions, maintain high uptime, report accurate numbers, and create a user-friendly experience for staff and travelers.
According to Airport Operations Manager Joseph Goetz, “the biggest priority was really just to find something that worked.” In the process, however, QC Airport found a lot more than that.