Future parking lot operators should acknowledge that the parking industry has changed drastically over the last decade. In the past, parking operators were necessary to change rates manually, pull cash out of machines, and speak with customers. Today, with more advanced parking technology solutions, the role of the operator has changed.
Today’s smart parking machines accept credit cards and digital payments, often require fewer repairs, and can be integrated with support centers that are accessible with the press of a button.
That means that operators are now more concerned with long term strategy, reading robust reports and making recommendations, and choosing what technology to implement to improve the customer experience.