For Joaquin Rojas and his team, the cloud-based management capabilities have been the biggest advantage. “FLASH gives me the tools to manage multiple locations without physically being there: I can change rates from my house, see revenue, pull reports,” explains Rojas.
Bal Harbour’s customers are also enjoying the benefits of FLASH. With increased automation and greater emphasis on pay-on-foot kiosks, getting in and out of the garage is a breeze. The location’s average transaction time is less than a minute. Today, Bal Harbour sees about 18,000 transactions a day. Since installing FLASH, payments have gone from being 60% cash and 40% credit card to just 15% cash and 85% credit card.
An automated system combined with minimal in garage staff gives customers a more convenient interaction that’s still warm and welcoming. The site has also managed to reduce cashier payroll from 280 hours a week to just 160, empowering Bal Harbour to reinvest in improvement projects and future-ready amenities like car washes and EV charging.