As a hospitality manager, you might very well be trying to discover new ways to reinvent yourself. This path can be tricky as you must prioritize the guest experience and pay attention to forward-bounding strides of innovation. However, this is an opportunity in the making. If you can create a more convenient and straightforward journey for your guests, you’ll eliminate the frustration that arises from them having too many choices and even find new revenue streams in the process. It all stems from making your guests happy.
The future, successful hospitality business provides mobility convenience in all forms. Some leading hotels and resorts have already introduced micro-mobility services such as scooter rentals. Consider a similar option and take it a step further by moving your scooter fleet to a more visible front area of your hotel, so it’s used more. And with EV charging playing a larger role, hotels should consider installing additional charging systems for convenience and to match growing drive-in rates.
And yet, the critical question hospitality managers should continue to ask themselves is: “What else can we do?”
The answers have been innovative. Hotels are exploring out-of-the-box services that truly test the range of what mobility entails. Dog walking reservations are a unique example. Other examples involve restructuring the ways they normally approach parking solutions to find new revenue. When it comes to EV charging, consider introducing charging as part of your valet service instead of in self-parking areas. Your valet can then actively rotate fully charged cars, so you’re earning more charging revenue due to efficient turnover.
Connecting to your local public transit system is also an area for unique partnerships. Think about how you can work with your local transit to include travel vouchers in your rate packages. The goal is to provide your guest with every travel and mobility option they might need to facilitate their travels—and to do it centrally from your services.
Look to Cloud Software for Integrated Mobility Solutions
If you’ve thought of your parking service as separate from your other mobility services, we’re happy to introduce you to the full potential of cloud-based mobility. As more hotels are switching to cloud-based software, they realize the power it has to connect all their services and stay in touch with smart city and mobility innovations across the country. With FLASH, being part of the cloud ensures constant upgrades and updates as soon as they’re released, and the option to add on new services with a click of a button, because the capabilities are already built-in.
Being part of a cloud-based enterprise means full integrations with services along the mobility customer journey. It means connections with last-mile services like ride-share or public transit within the same systems you use to handle your valet. In our case, our recent merger with the Arrive platform includes last-mile parking software such as ParkWhiz. Imagine your guest can get to you, use your valet, and get vouchers for public transit in one software system and service. You’re now introducing a seamless experience that keeps people within your hospitality ecosystem. That’s the power of mobility integrations in hospitality.